The Post & Email is up and running at this time.
The Lights are on…But for How Long?
SITE STILL ON SHARED HOSTING ACCOUNT SHUT DOWN TWICE IN ONE WEEK…FOR MORE THAN FIVE DAYS
by Sharon Rondeau
(Jan. 31, 2012) — 4:32 p.m. ET – It’s been a long five, almost six days.
By Sharon Rondeau
The Post & Email (site is under maintenance at time of publishing)
(Jan. 30, 2012) – This morning The Post & Email spoke with an executive assistant at GoDaddy corporate offices and outlined the events which began on Thursday, January 26, directly following our coverage of the hearing on Obama’s eligibility in Atlanta and detailed in our previous post at Gulag Bound.
The assistant was a very good listener and promised to investigate the reason(s) for the delay in restoring the website, and she kept her promise.
At approximately 4:30 p.m. ET, The Post & Email received a call from the assistant with a technician from the Dedicated Server team conferenced in. They advised that two things needed to be completed, one of which I could initiate. The other required the knowledge of the person who had either designed the site or someone who had moved it before involving a possible “missing connection” to a third database. Therefore, we contacted the website developer who had successfully restored The Post & Email to operation in early October 2010 following another’s unsuccessful attempt.
We were told that once online, the site will go down again at some point due to a change of domain registration which we had been advised to make by GoDaddy staff but perhaps would have been better left alone, as conceded by the executive assistant.
The website developer is confident that he “can fix it.”
Our contention in calling the executive office was that as an existing customer, rather than simply being shut off, proper arrangements could have been made to move the site as quickly as possible to a dedicated server while allowing it to operate, even at a lower level of availability to readers. We had hired someone immediately to troubleshoot any existing problems to show good faith and prepaid for everything. We waited the 72 hours, then another 72 hours was added to the process.
Whatever happened to good customer service?
Editor’s Note: The Post & Email wishes to thank Arlen Williams once again for graciously posting our news while our site is down. We appreciate the fact that this task has added considerable time to his workload and schedule and hope to reciprocate in some way in the near future.